1. Accessing Account Settings
You can manage your account through the Account & Settings option located at the bottom of the navigation bar.
Key Features in Account Settings:
Username & Name: Update your display name and username.
Recipient Email: Change the email used for certificates, receipts, and notifications.
Business Information: Update your company details (if applicable).
Carbon Certificate Info: View and update your certificate details for carbon removal actions.
Greenpoints Summary: See your current points balance, total points earned, and redeemable points.
Tip: Keep your information up-to-date to ensure smooth redemption of rewards and accurate certificates.
2. Getting Support
If you need help with your account, purchases, or carbon removal actions:
Support Options:
In-App Chat: Click the Support button in the bottom-right corner to chat with our team or AI Assistant.
Help Center: Browse articles for common questions, troubleshooting guides, and step-by-step instructions.
Contact Form / Email: Submit a request if your issue isn’t resolved in chat or articles.
Tip: Your Greenpoints and transaction history are always visible in your account, which helps when contacting support for any discrepancies.
Comments
0 comments
Please sign in to leave a comment.